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Frequently asked questions

You received your user name from us. If you user name is, for example, youremail@yourdomain.nl, then you will use the following details for the mail server:

Incoming e-mail: mail.yourdomain.nl
Outgoing e-mail: mail.yourdomain.nl (authentication required)

In this case, you will change yourdomain.nl to your domain name. For example: mail.jdi.nl.

When the user name you received is not an e-mail address, but a name (for example 'yourusername'), you will use the following details for the mail server:

Incoming e-mail: pop3.jdi.nl
Outgoing e-mail: smtp.jdi.nl (authentication required)

In both cases, the information for the authentication is the same as that for incoming e-mail.

When you user name is, for example, yourmail@yourdomain.nl, then you use the following link: http://webmail.jouwdomein.nl/. When the user name you received is not an e-mail address, but a name (for example 'yourusername'), then you use the following link: https://webmail.jdi.nl/

You also have the option to set up your e-mail on all your devices using IMAP.

  • POP3
    The POP3 server stores incoming e-mail messages until you retrieve your e-mail. At that moment, they are transferred to your computer. When you retrieve your e-mail, messages on the server are deleted.
  • IMAP
    With IMAP you can view and organize your messages directly on the e-mail server. The messages remain on the server until you delete the message. The advantage of this is that you can read your e-mail on all your devices.

JDI smart web applications recommends using IMAP so that you can read your e-mail on all your devices.

For outgoing e-mail, you need to set up an alternative gateway: 587.

KPN blocks the sending of e-mail other than their own server.